“We’ve now been using Navigator for since 2017 and we’re still really happy with the choice we made. A courier companies OS has become vital in retaining customers and winning new business and Navigator fulfills both those needs.
Through the set-up Coda were responsive and helpful, we had about 20 years of customer records and 100,000 + special prices to transfer, all of which was done perfectly. We then spent a few weeks fine tuning the system and getting the staff ready for what was one of the biggest changes in our history. Day one was of course very busy but we had a member of the Coda team on site at both offices for a week ready to help with any questions or queries.
There’s been so many changes since our move to Navigator but some of the highlights would be that for the internationals we have a fully integrated system using both the airport wholesalers and the bigger international carriers such as UPS and Fedex. We now offer various levels of service such as economy, express and timed seamlessly.
The overnights now trigger emails for customers for events such as cardeds and other exceptions, we have control screens that are set up so the jobs drop off as they’re delivered and can see all our timed deliveries in one place.
The same-day allows us to share visual tracking with our customers and photos of left safes, as with all aspects of Navigator, everything is fully customizable to include the customer as much or as a little as they would like. I’m sure there’s some web specific stuff I should be mentioning but I should probably leave that to someone better qualified than me!”
Leon Gamble – General Manager, Rush Worldwide